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Return & Refund

Return & Refund

If you are unhappy with your purchase or would like to return your items to receive credit in the form of a By Risqué E-Gift Card, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, and undergarments are non-returnable.
  • Beauty products, cosmetics, and accessories are non-returnable.
  • reserves the right to apply a 50% restocking fee for Final Sale or stale items.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
  • By Risqué does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue store credit. Please email info@ByRisque.com for assistance.)
  • Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging or download and print this form.)
  • Return drop-offs are not accepted at our Distribution Center or corporate office.

Returned to Sender & Refused Packages

This can happen if

Items must be sent back within 30 days of the delivery date.

  • An address is invalid or missing information
  • The carrier is unable to deliver your package
  • The order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. By Risqué does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns
By Risqué reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, By Risqué reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-By Risqué items sent to our Distribution Center will be discarded upon receipt.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team info@byrisque.com along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

  • Defective
  • Incorrect
  • Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@byrisque.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.